Privacy Policy

Privacy Policy

Your privacy matters to us! This Privacy Policy explains why, how, and when we collect your data, how we use it to provide personalized services, and the rights you have regarding your information. If you have any questions, feel free to contact us via the email address on our website.

This policy also provides an overview of the steps we take to protect your privacy and ensure your data is handled responsibly.

What Data We Collect

“Personal Data” refers to any information you willingly share with us while using our website or staying at our resort. At O3 Beach Resorts, we collect this data to ensure you have the best experience possible.

This may include:

• Contact Information: Name, phone number, email address, and postal address.
• Payment Details: Credit card number, security code, and expiration date.
• Travel Preferences: Accommodation choices, booking history, special health needs, and more.
• Communication Records: Any emails or messages between you and our team or affiliates.
• Technical Information: Your IP address, browser type, and operating system for security and system management purposes.
• Third-Party Data: Contact information and travel profile details from trusted third-party sources.

How We Use Your Data

We use your personal data to deliver an exceptional experience:

1. Booking Management: Process reservations, send confirmations, and ensure your requests are fulfilled.
2. Personalized Services: Tailor your stay based on your preferences, such as food choices or special requests.
3. Marketing Communications: Share updates, exclusive offers, and promotions via email or social media. You can opt out of these communications at any time.
4. Customized Experiences: Analyze your preferences to make future visits even more enjoyable.
5. Legal Compliance: Meet legal obligations and cooperate with authorities when required.
6. Optimized Website Content: Present website content in the most user-friendly way for your device.

Sharing Your Data

We may share your personal data only in these cases:

• Legal Obligations: To comply with court orders, law enforcement, or regulatory requirements.
• Third-Party Service Providers: Share data with trusted partners to deliver services such as reservations and personalized experiences.

How We Store Your Data

Your data is stored securely in:

• Local Systems: Hotel management software and back-office systems.
• Cloud Services: Trusted and secure Property Management Systems.

Cookies

We currently do not use cookies to collect or track your data.

Your Rights

You have full control over your data, including the rights to:

• Access: Review the data we hold about you.
• Correction: Request updates or changes to your data.
• Erasure: Ask us to delete your personal information.
• Restrict Processing: Limit how your data is used.
• Data Portability: Obtain a copy of your data in a portable format.
• Object: Refuse certain uses of your data, such as personalized marketing.

If you’d like to exercise any of these rights, just reach out—we’re here to help!

At O3 Beach Resorts, your trust is our priority. We’re committed to safeguarding your privacy and making your experience with us extraordinary.